Question 1

How long does it take to build a website?

Accepted Answer

Most projects launch in as fast as 14 days from kickoff. This includes discovery, design, development, revisions, and testing. More complex projects may take 3-4 weeks depending on scope.

Question 2

What information do you need from me to get started?

Accepted Answer

We'll need your logo (or we can create one), brand colors, photos of your work and team, your service list, service areas, and any specific features you want. We'll guide you through everything during our discovery call.

Question 3

Do I need to have a logo and branding already?

Accepted Answer

Not necessarily. We offer logo design and brand identity services as add-ons. If you don't have a logo, we can create one that perfectly represents your business.

Question 4

What happens after I sign up?

Accepted Answer

First, we'll have a discovery call to understand your business and goals. Then we create design mockups for your approval. After revisions, we build the site, you review it, and we launch. The whole process is guided by your dedicated project manager.

Question 5

What's included in the monthly fee?

Accepted Answer

The monthly fee covers hosting, security updates, SSL certificate, regular backups, uptime monitoring, and basic support. Higher-tier plans include priority support, monthly reporting, and strategy calls.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. The price you see is the price you pay. We'll be upfront about any additional costs before you agree to them.

Question 7

Do you offer payment plans?

Accepted Answer

Yes! We offer payment plans for the one-time design fee. Most clients pay 50% upfront and 50% at launch, but we can work with you on a plan that fits your budget.

Question 8

What's your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not happy with our work after the first 30 days, we'll refund your payment in full. No questions asked.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your monthly hosting/support plan at any time. You'll retain ownership of your website and can move it to another host if you choose.

Question 10

Do you use templates or is each site custom?

Accepted Answer

Every website we build is 100% custom designed from scratch for your specific business. No templates, no cookie-cutter designs. Your site will be unique to your brand.

Question 11

Can I see designs before you build the site?

Accepted Answer

Absolutely! We create detailed design mockups for your approval before writing any code. You'll see exactly what your site will look like and can request changes until you're happy.

Question 12

How many revisions do I get?

Accepted Answer

The Starter plan includes 2 rounds of revisions. The Lead Machine and Market Dominator plans include unlimited revisions. We work with you until you're 100% satisfied.

Question 13

Will my website work on mobile phones?

Accepted Answer

Yes! Every website we build is mobile-first and fully responsive. Over 60% of home services searches happen on mobile, so we prioritize the mobile experience.

Question 14

Will you write the content for my website?

Accepted Answer

Basic copywriting is included in all packages. If you need extensive content creation (blog posts, service descriptions, etc.), we offer content writing services as an add-on.

Question 15

Will my website show up on Google?

Accepted Answer

All our packages include basic SEO setup. The Lead Machine and Market Dominator plans include advanced SEO optimization designed to help you rank for local searches in your service area.

Question 16

How long does it take to rank on Google?

Accepted Answer

SEO results typically take 3-6 months to see significant improvements. However, many of our clients start seeing more leads within the first month due to improved website conversion rates.

Question 17

Do you manage Google Ads?

Accepted Answer

Yes! Google Ads management is available as an add-on service. We can create and manage campaigns to drive immediate traffic while your SEO builds over time.

Question 18

Can you help me get more reviews?

Accepted Answer

Absolutely. Our Lead Machine and Market Dominator plans include review integration and we can set up automated review request systems to help you collect more 5-star reviews.

Question 19

Who hosts the website?

Accepted Answer

We handle all hosting on premium, high-performance servers. Your site is included in our managed hosting, so you don't need to worry about technical details.

Question 20

What if my website goes down?

Accepted Answer

We monitor all sites 24/7. If there's ever an issue, we're alerted immediately and fix it. Our guaranteed uptime is 99.9%.

Question 21

Can I make changes to my website myself?

Accepted Answer

Yes! We build all sites with an easy-to-use content management system. You can update text, images, and basic content yourself. For bigger changes, we're here to help.

Question 22

Do I own my website?

Accepted Answer

Yes, you own your website 100%. If you ever decide to leave, we'll transfer everything to you or your new provider.

Question 23

How do I contact support?

Accepted Answer

You can reach our support team via email, phone, or live chat during business hours. Lead Machine and Market Dominator clients get priority support with faster response times.

Frequently Asked Questions

Getting Started

Pricing & Payment

Design & Development

SEO & Marketing

Technical & Support

Still Have Questions?

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Ava from 27 System